Teamwork Makes AI Work

• Can a single person leveraging AI outperform a human team? Co-founder & CEO of 500-backed SaaS company StoreHub Wai Hong Fong believes that a good AI user is 10x more value creating than the average AI user, and a great AI user is 100x more so.
• Since launching in 2013, StoreHub has served over 18,000 stores across Southeast Asia, including Malaysia, the Philippines, Thailand, and Singapore with their mission to help bricks-and-mortar retailers and restaurants embrace technology with cloud-based solutions.
• Now, Wai Hong is actively building AI into the heart of the company’s operations, culture, and mindset. His commitment is demonstrated by the rapid development of internal AI automations, such as transforming a 3-month hiring process into a 2-day task and solving long-standing database issues in hours.
• He believes in the concept of AI as a teammate rather than just a tool. This mindset allows his human team members to engage in conversational interactions with AI and achieve better outcomes, making complex tasks like coding accessible even for non-coders.
• This approach has even prompted the team to question and potentially abandon traditional organizational frameworks like Agile, Scrum, and sprints.
• Wai Hong encourages leaders to jump into the boat rather than passively watching the ‘AI tsunami’.
• Curious to learn more? Listen to the full interview here for lessons on leading through the AI transition.